PENGARUH FASILITAS KERJA, KONFLIK PERAN, MOTIVASI KERJADAN KECERDASAN EMOSIONAL TERHADAP KINERJA PEGAWAI PADA KANTOR PELAYANAN PAJAK PRATAMA TEBING TINGGI

Endar Khairul Daulay

Abstract


The problems in this research are: How is the influence of work facilities, role conflict, work motivation and emotional intelligence partially and concurrently on the performance of employees in the Primary Tax Office Tebing Tinggi? Research objectives: To determine the effect of work facilities, role conflict, motivation and emotional intelligence partially and simultaneously on the performance of employees in the Primary Tax Office Tebing Tinggi. The hypothesis proposed is: There is a significant effect of work facilities, role conflict, work motivation and emotional intelligence partially and jointly on the performance of employees in the Primary Tax Office Tebing Tinggi. The study was conducted at the Pratama Tebing Tinggi Tax Service Office Jalan Sutoyo Number 32 Rambung Tebing Tinggi, with a population of 83 people, and a study sample. of 82 people.

Based on the analysis results obtained work facilities have a positive and significant effect on the performance of the Primary Tax Service Office Tebing Tinggi, this is supported by the results of t count analysis> t-table (1.953> 1.67) at n = 82 at 95% significance level. Role conflict has a negative and significant effect on the performance of the Primary Tax Service Office of Tebing Tinggi, this is supported by an analysis of t count> t-table (0.112 ˂ 1.67) at n = 82 at 95% significance level. Work motivation has a positive and significant effect on the performance of the Tebing Tinggi Primary Tax Office employee, this is supported by an analysis of t count> t-table (3.53> 1.67) at n = 82 with a significant level of 95%. Emotional intelligence has a positive and significant effect on the performance of the Primary Tax Service Office of Tebing Tinggi, this is supported by the results of thitung analysis> t-table (4.01> 1.67) at n = 82 with a significance level of 95%.Value of F-count> F table (138,565> 2,48) This states that together (multiple) there are positive and significant effects of work facilities, role conflict, work motivation and emotional intelligence on the performance of employees of the Pratama Tebing Tinggi Tax Office . Thus the hypothesis proposed is accepted by the truth

Keywords


Work facilities, role conflict, work motivation and emotional intelligence and employee performance

Full Text:

PDF

References


Albin, Rochelle Semmel, 2009, Emosi, Bagaimana Mengenal, Menerima dan Mengarahkannya, Kanisius, Yogyakarta

Arikunto, Suharsimi, 2011, Prosedur Penelitian Suatu Pendekatan Praktek. Jakarta: Rineka Cipta.

Corey, Gerald, 2013, Teori dan Praktek Konseling dan Psikoterapi, Penerjemah F. Koswara, PT. Refika Aditama, Jakarta:

Ginanjar, Ari, 2015, Rahasia Sukses Membangun Kecerdasan emosi dan Spritual, Jakarta: Arga.

Gouzali Saydam, 2012, Kamus Istilah Kepegawaian, Jakarta : Bina Aksara.

Irawan, 2013. Pengantar Ekonomi Perusahaan, Yogyakarta : UGM.

Kartono, Kartini, 2010, Teori Kepribadian, Penerbit Alumni, Bandung,

Lewis, Ramon, 2012, Dilema Kedisiplinan, Gramedia, Widya Sarana Indonesia, Jakarta

Mangkunegara, A. 2010, Evaluasi Kinerja SDM, Rafika Aditama, Bandung.

Martin, Anthony Dio, 2014, Smart Emotion, Mesmbangun Kecerdasan Emosi, , PT. Gramedia Pustaka Utama, Jakartta.

Mitrani, Alain, 2009, Manajemen Sumber Daya Manusia Berdasarkan Kompetensi, Jakarta : Pustaka Utama Grafiti

Moenir, A. S,2010 : Pendekatan Manusia dan Organisasi Terhadap Pembinaan Kepegawaian,.Gunung Agung, Jakarta

----------------, 2012, Manajemen Pelayanan Umum di Indonesia, Jakarta : Bina Aksara.

Moekijat, 20012, Manajemen Sumber daya Manusia. Jakarta : Rineka Cipta

Rahayu, Irma, 2014, Emosional Healing Therapy, Gramedia Widiasarana Indodnesia, Jakarta

Ranupandojo, Heidjrahman, et. al, 2012. Manajemen Personalia, BPFE, Yogyakarta

Rohani Ahmad, 2011. Pengelolaan Pengajaran, Rineka Cipta, Jakarta

Sedarmayanti, 2011, Sumberdaya Manusia dan Produktivitas Kerja. Bandung, : Ilham Jaya.

Siagian SP, 2010, Manajemen Sumber Daya Manusia, Edisi Revisi, PT. Bumi Aksara, Jakarta.

Sudjana, 2013, Metoda Statistika, Tarsito, Bandung.

Sugiyono, 2010, Metode Peneleitian Administrasi, Alfabeta, Bandung

Tangkilisan, Hessel Nogi, S, 2015, Manajemen Publik, Jakarta : PT. Grasindo

Thoha, Miftah, 2011. Prilaku Organisasi, Raja Grafindo Persada, Jakarta

Tulus, 2009, Prilaku dan Prestasi, Grasindo, Jakarta

Widodo, Joko, 2011, Telaah Dimensi Akuntabilitas dan Kontrol Birokrasi Pada Era Desentralisasi dan otonomi Daerah, Surabaya: Insan Cendekia

Wijaya Tony, 2011, Cepar Menguasai SPSS Untuk Olah & Interpretasi Data Penelitian, Cahaya Atma Yogyakarta

Winardi, 2012. Manajemen Prilaku Organisasi, PT. Citra Aditya, Bandung




DOI: https://doi.org/10.30743/jekkp.v2i1.2732

Refbacks

  • There are currently no refbacks.


Copyright (c) 2020 JEKKP (Jurnal Ekonomi, Keuangan dan Kebijakan Publik)



JEKKP (Jurnal Ekonomi Keuangan dan Kebijakan Publik (jekkp)
Fakultas Ekonomi Universitas Islam Sumatera Utara
Jl. Sisingamangaraja, Teladan-Medan Indonesia 20217 
Telp. (061) 7869880 | fax. (061) 7869880
Email: admin.jekkp@fe.uisu.ac.id