PENGARUH KARAKTERISTIKPEKERJAAN, BEBAN KERJA, STRES KERJA DAN MOTIVASI TERHADAP KINERJA PEGAWAI PADA KANTOR PELAYANAN PAJAK MADYA MEDAN

Siska Syahvitri

Abstract


The problem in this research are: How does the effect of job characteristics on employee performance in Medan Intermediate Tax Service Office. How does work influence affect employee performance, how does work stress affect employee performance, how does motivation influence employee performance, how does work characteristics influence, burden work, work stress and motivation on employee performance. The proposed hypothesis is: Job characteristics have positive and significant effect on employee performance, workload has positive and not significant effect on employee performance, work stress has a positive and not significant effect on employee performance, motivation has a positive and significant effect on employee performance, Job characteristics, burden work, work stress and motivation have a positive and significant effect on employee performance at the Medan Intermediate Tax Service Office. " The study was conducted at Medan Intermediate Tax Service Office. Jalan Sukamulia No. 17-A, Medan, with a sample of 95 people. Based on the analysis results obtained t value for job characteristics = 7.151, while t-table with dk 95 (Appendix) of 1.66, then t count> t-table thus there is a positive influence between job characteristics on employee performance (Hypothesis 1 accepted) The value of t workload = -0.868, while the t-table with dk 95 (Appendix) is 1.66, then t arithmetic ˂ t table thus partially there is a negative influence between workload on employee performance (Hypothesis 2 is accepted). t work stress = -0.105, while t-table with dk 95 (Appendix) of 1.66, then t arithmetic ˂ t table thus partially there is a negative influence between work stress on employee performance Thus hypothesis 3 is accepted as correct. Motivation t value = 2.110, while t-table with dk 95 (Appendix) is 1.66, then t arithmetic ˃ t table thus partially there is a negative influence between work stress on employee performance. Thus hypothesis 4 is accepted as true. The F-count value is 16.502 while the F-table value (Appendix) with the numerator dk 4 and the denominator dk 90 is 2.46 where F-count> F table (16.502> 2.46) then it can be mentioned that together ( multiple) there is a positive and significant influence of job characteristics, workload, work stress and motivation on employee performance. Thus the hypothesis 5 submitted accepted the truth.

 


Keywords


Job characteristics, workload, work stress, motivation and employee performance

Full Text:

PDF

References


Pengaruh Stres Kerja terhadap Kinerja Auditor Melalui Motivasi Kerja sebagai Variabel Intervening. Jurnal Akuntansi, Volume 2, No. 1, November 2012

Ali, A.Y.S., Dahie, A.M., dan Ali, A.A. (2016). Teacher Motivation and School Performance, the Mediating Effect of Job Satisfaction: Survey from Secondary Schools in Mogadishu. International Journal of Education and Social Science Vol. 3 No. 1; January 2016

Altangerel, O., Ruimei, W., Elahi, E., dan Dash, B. (2015). Investigating The Effect Of Job Stress On Performance of Employees. International Journal of Scientific dan technology research Vol 4 Issue 02.

Anwar, A.B., Maupa, H., Ali, M., dan Ismail, M. (2015). The Effects of Work Stress and Compensation on the Employees’ Performance through Motivation and Job Satisfaction at the Private Life Insurance Companies in Jakarta, Indonesia. Scientific Research Journal (SCIRJ), Volume III, Issue IX

Arikunto, Suharsismi. (2002). Prosedur Penelitian Suatu Pendekatan Praktek. Jakarta: Rineka Cipta.

Azmi, F.S., Shahid, S.A., dan Alwi, A. (2016). The Relationship between Job Stress and Front-liners’ Job Performance in a Shared Service Center in Malaysia. International Journal of Social Science and Humanity, Vol. 6, No. 7.

Benish Shabbir* and Raza Naqvi SMM (2016), Impact of Workload and Job Complexity on Employee Job Performance with the Moderating Role of Social Support and Mediating Role of Job Stress: A Study of Travel agencies in Rawalpindi, Islamabad and AJK, Journal of Accounting & Marketing, ISSN: 2168-9601

Chandrani Sen dan Surbhi Dulara (2017), Job Characteristics and Performance: The Mediating Role of Job Crafting, The International Journal of Indian Psycology

David, Fred, R. (2010). Manajemen Stratejik: Konsep dan Kasus. Edisi ke 9. Jakarta. Salemba Empat

Dessler, Gary. (2011). Manajemen Sumber Daya Manusia (Jilid I). Jakarta : Indeks.

Handoko T. Hani (2011), Manajemen Personalia dan Sumber Daya Manusia, BPFE, Yogyakarta

Hasibuan, Malayu S. P. (2012). Manajemen Sumber Daya Manusia. Edisi Revisi Jakarta: PT. Bumi Aksara.

Leonando dan Eddy (2013). Pengaruh Pelatihan dan Motivasi Kerja terhadap Kinerja Pegawai. Jurnal Agora, Vol. 1, No. 3

Mangkunegara, Anwar, Prabu. (2009). Evaluasi Kinerja SDM, Cetakan 4, Bandung : Refika Aditama

Mangkunegara Anwar Prabu (2015), Sumber Daya Manusia Perusahaan, Cetakan kedua belas, Remaja Rosdakarya, Bandung

Mangkuprawira, Sjafri. (2010). Manajemen Sumber Daya Manusia Strategik. Cetakan ketiga, Penerbit Ghalia Indonesia

Marwansyah (2010), Manajemen Sumber Daya Manusia, Alfabeta, Bandung

Mathis, Robeth, John H. Jackson (2009), Human Resource Management, Edisi Sepuluh, Diterjemahkan oleh Diana Angelica, Salemba Empat, Jakarta

Martiny, N., dan Fadli, D.A. (2010). Pengaruh Stres Kerja terhadap Motivasi Kerja Pegawai Struktural. Jurnal Solusi, Vol 9 No 17

Nair, P.P dan Ganesh, S.S. (2016). Effects of Motivation, Stress and Compensation Benefits on Employee Performance in IT Progessionals. International Journal of Advanced Research (2016), Volume 4, Issue 1, 1349- 1357

Nawawi (2011), Manajemen Sumber Daya Manusia: Untuk Bisnis Yang Kompetitif, Gajahmada University Press, Yogyakarta

Pujiastuti (2013). Pengaruh Pengahragaan, Stres Kerja, dan Jenis Jam Kerja terhadap Kinerja Pegawai. Proceeding Seminar Nasional dan Call for Papers Sancall, Sukarata 23 Maret 2013.

Ridwan. (2010). Skala Pengukuran Variabel-Variabel Bandung : Alfabeta

Rivai, Veithzal dan Sagala, Ella Jauvani. (2009). Manajemen Sumber Daya Manusia Untuk Perusahaan : Dari Teori ke Praktek. Jakarta : PT. Rajagrafindo Persada

Robbins S.P dan Judge,T.A. (2012). Perilaku Organisasi. Buku 1 Edisi 12. Terjemahan Diana Angelica. Penerbit Salemba Empat. Jakarta.

Robbins, Stephen P. (2010). Perilaku Organisasi. Edisi kesepuluh. Jakarta: Indeks Kelompok Gramedia.

Rush, Michael dan Althoff, Phillip. (2013). Pengantar Sosiologi Politik. Jakarta: PT. Raja Grafindo Persada.

Samsudin, Sadili. (2009). Manajemen Sumber Daya Manusia. Bandung: CV. Pustaka Setia.

Sanali, S., Bahron, A., dan Dousin, O. (2013). Job Rotation Practices, Stress and Motivation: An Empirical Study among Administrative and Diplomatic Officers (ADO) in Sabah. International Journal of Research in Management dan Technology Vol. 3, No.6

Sedarmayanti (2013), Manajemen Sumber Daya Manusia, Reformasi Birokrasi dan Manajemen Pegawai Negeri Sipil, PT. Refika Aditama, Bandung

Sekaran, U., dan Bougie (2010), Research Methods for Busines. A Skill Building Approach. Fifth Edition. A John Wiley and Sons, Ltd, Publication.

Siagian, Sondang. (2013). Manajemen Sumber Daya Manusia (cetakan 15). Jakarta: Bumi Aksara

Simanjuntak Bugaran (2009), Konflik Status Dan Kekuasaan Orang Batak Toba, Yayasan Obor Indonesia, Jakarta

Sugiyono. (2009). Metode Penelitian Kuantitatif dan Kualitatif dan R dan D. Bandung : Alfabeta

Suliyanto. (2011). Ekonometrika Terapan : Teori dan Aplikasi dengan SPSS. CV Andi Offset

Sumaryo, P., Ramly, M., Gani, A., dan Alam, R. (2015). Effects of Job Stress, Leadership on Motivation and Members of Parliament of the Regional House of Representatives Performance. International Journal of Humanities and Social Science Invention Volume 4 Issue 6

Suranani, F. (2015). Role conflict and stress effect on the performance of employees working in public works department. The International Journal of Engineering And Science (IJES), Volume 4 Issue 6 PP.01-10

Thoha, Miftah. (2001). Birokrasi Indonesia Dalam Era Globalisasi, Pusdiklat Pegawai Depdiknas, Sawangan, Bogor.




DOI: https://doi.org/10.30743/jrmb.v5i1.2576

Refbacks

  • There are currently no refbacks.


  

JRMB (Jurnal Riset Manajemen & Bisnis)
Fakultas Ekonomi Universitas Islam Sumatera Utara
Jl. Sisingamangaraja, Teladan-Medan Indonesia 20217 
Telp. (061) 7869880 | fax. (061) 7869880
Email: admin.jrmb@fe.uisu.ac.id