Rancang Bangun Aplikasi e-CRM Alfamart Batam Dengan Metode Extreme Programming

Tukino Tukino

Abstract


This can make irresponsible parties libel the company because everyone or customers who join it can read and comment freely on what the customer complained about. Therefore, PT Indoritel Makmur International Tbk (Indomaret) Batam is advised to have an application that can arrange and provide services to complaints or criticism and customer suggestions. To overcome these problems then designed a web-based Customer Relationship Management (CRM) information system. This design aims to facilitate customers in delivering criticism and suggestions or complaints to the service company. This design uses UML modeling diagram (Unifed Modeling Language) such as, Use Case Diagram, Activity Diagram, Class Diagram and Sequence Diagram. In addition, the technologies used in this design system such as Dreamweaver, PHP, and MySQL. The end result of this design is a Web-based Customer Relationship Management (CRM) information system that can be used to manage customer complaints submitted to PT Indoritel Makmur International Tbk (Indomaret) Batam. The Extreme Programming method is the most widely used approach to software development

Keywords


Web-based; Customer Relationship; Management Information System

Full Text:

PDF

References


Al Fatta, Hanif. (2013). Analisis dan Perancangan Sistem Informasi. Yogyakarta: Andi.

Ali, Hapzi dan Wangdra, Tonny. (2010). Sistem Informasi Bisnis “Si-Bis”. Cetakan Pertama, Jakarta: Penerbit Baduose Media.

Husda, Nur Elfi. (2012). Pengantar Teknologi Informasi. Cetakan Pertama. Penerbit Boduose. Jakarta.

Hartono, Bambang. (2013). Sistem Informasi Manajemen Berbasis Komputer. Rineka Cipta, Jakarta.

Jogiyanto, Hartono. (2010). Model Kesuksesan Sistem Teknologi Informasi. Yogyakarta: Andi Offset.

Kadir, Abdul. (2014). Pengenalan Sistem Informasi. Edisi Revisi. Yogyakarta: Andi Offset.

Rosa, A.S dan Salahuddin, M. (2011). Rekayasa Perangkat Lunak Terstruktur dan Berorientasi Objek. Informatika. Bandung.

Sutabri, Tata. (2012). Konsep Dasar Informasi. Yogyakarta: Andi Offset.

Sutarman. (2012). Pengantar Teknologi Informasi. Jakarta: Bumi Aksara.

Turban, Efraim dan Volonino, Linda. (2010). Information Technology for Management. Edisi Ketujuh.

Yakub. (2012). Pengantar Sistem Informasi. Yogyakarta: Graha Ilmu.

php.net, "PHP: History of PHP - Manual." [Online]. Available: http://php.net/manual/en/history.php.php. [Accessed: 01-Juni-2017].

Saputra, Agus. (2012). PHP, HTML5, dan CSS3. Jakarta: Jasakom.

Husni Al Amin, I., & A, K. (2014). Aplikasi Customer Relationship Management (CRM) di Cv. Matahari Digital Printing Semarang. Dinamika Teknik, 8(2): 49–65.

Januaris Kundre, A., Wisnubadhra, I., & Suselo, T. (2013). Penerapan Customer Relationship Management dengan Dukungan Teknologi Informasi Pada Po. Chelsy. Seminar Nasional Teknologi Informasi dan Multimedia, 28: 7–11.

Milwandhari, S. (2011). Perancangan E-Customer Relationship Management Pada Perusahaan Bidang Jasa Perhotelan. SEMASSI, 1: 1–6




DOI: https://doi.org/10.30743/infotekjar.v3i2.848

Refbacks



Copyright (c) 2019 Tukino Tukino

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

InfoTekJar (Jurnal Nasional Informatika dan Teknologi Jaringan)

Program Studi Teknik Informatika - Universitas Islam Sumatera Utara
Website : http://jurnal.uisu.ac.id/index.php/infotekjar/index
Email : infotekjar@ft.uisu.ac.id

InfoTekJar : Jurnal Nasional Informatika dan Teknologi Jaringan) is licensed under a Creative Commons Attribution 4.0 International License