ANALISIS PELAYANAN PUBLIK DIMASA PANDEMI COVID-19 PADA KANTOR PEMERINTAH KECAMATAN LANGSA TIMUR

Abstract

The current Covid-19 pandemic demands changes in the public service bureaucracy. In the implementation of public services carried out by the government, they are still faced with ineffective services and inadequate quality of human resources. This can be seen from the number of complaints from the public either directly or indirectly. The sub-district head has a function in carrying out community services, to carry out this, all sub-district governments and their employees are required to have high loyalty in order to achieve the goals set previously and seek to improve their services to the community. This study aims to determine the impact of Covid-19 on the quality of public services at the Langsa Timur District Office. This study used descriptive qualitative method. The data in this study were carried out using observation, interview and documentation techniques. The results of this study indicate that the impact of Covid-19 does not hamper employees in providing public services because public services at the Langsa Timur District Office still apply one-stop service with strict health protocols. Public services at the Langsa Timur District Office have implemented the dimensions of tangible (tangible), reliability (reliability), responsiviness (response), assurance (guarantee), empathy (empathy) with all the indicators.