Maqashid Syari’ah Sebagai Kerangka Evaluasi Pelayanan Ekspedisi: Studi Pada CV. Barumun Jaya Medan

Tongku Harapan Martua Hasibuan, Eli Agustami, Nurhudawi Nurhudawi


Abstract


This study examines service constraints at CV. Barumun Jaya Medan using maqashid shari’ah as an ethical framework to evaluate freight forwarding services and formulate improvement recommendations. The field study adopted a descriptive qualitative approach involving observation, interviews, and documentation. Seven informants participated: one owner, three employees, and three customers. Findings reveal limited fleet capacity, inadequate storage and administrative facilities, delivery delays, and unsystematic complaint recording. These conditions inform the evaluation of goods management, service organization, and customer complaint handling. Available evidence most directly supports the relevance of protecting customers’ property (hifzh al-mal) and safeguarding workers’ safety (hifzh an-nafs). Meanwhile, connections to the protection of intellect, religion, and progeny primarily represent conceptual interpretations and recommended directions rather than fully demonstrated practices. Recommendations address storage organization, administrative improvements, complaint recording, and workplace safety. The study distinguishes observed practices, conceptual interpretations, and proposed improvements. Changes in service quality following implementation have not been tested. Its contribution lies in mapping an ethical evaluation of logistics services, while acknowledging limited empirical documentation and the need for further evaluation of implementation and service improvement outcomes.

Keywords


Maqasid al-Shariah, Logistics Service Evaluation, Islamic Business Ethics

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References


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DOI: https://doi.org/10.30743/mutlaqah.v7i1.14577

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